Holiday Escape Thailand reserves the right to change or cancel the excursion in cases where safety becomes a concern, such as during adverse weather conditions. An excursion may be adjusted on the day without notice if particular activities become increasingly dangerous for our guests.
When booking please double check the age range for the categories of Infant, Child and Adult. If Holiday Escape Thailand becomes aware that an individual has been placed in the wrong price category due to their age, the price will be adjusted accordingly.
Holiday Escape Thailand has a minimum requirement of 4 Adults, in order to operate the excursion. If the minimum requirement of 4 Adults is not met, customers will be provided with the option to have a private excursion or to reschedule the trip to a different day. In cases where customers are unable to reschedule, a full refund will be provided.
Amendment, Cancellation and No Show Policy
Cancellations made 72 hours prior to the excursion date will be fully refunded.
Cancellations made 48 hours prior to the excursion date will be charged a fee of 50% of the selling rate.
Cancellations made 24 hours prior to the excursion date will be charged a fee of 75% of the selling rate.
Cancellations made less than 24 hours prior to the excursion date will be charged 100% of the selling rate.
In the event a client is a no-show, the booking will be charged 100% of the selling rate.
Amendments to reservations must be made at least 48 hours prior to the excursion date.
Amendments to reservations made less than 48 hours prior to the excursion date, may incur a fee. The incurrence of a fee will be up to the discretion of Holiday Escape.